Terms and Conditions

Last Updated: February 12, 2026

1. Acceptance of Terms

By accessing or using restorationaudit.com and any associated portal or services, you agree to be bound by these Terms, our Privacy Policy, and applicable laws and regulations. If you do not agree, you may not use the Services.

2. Description of Services

RestorationAudit provides AI-assisted invoice auditing services for restoration, mitigation, and remediation claims. Services may include:

• Review and analysis of restoration invoices and supporting documentation
• Identification of potential overbilling, documentation gaps, and billing discrepancies
• Generation of audit reports with findings and recommendations
• Optional consulting support for complex claims

Our audits are designed to provide objective analysis based on industry standards, including IICRC and ANSI standards, and accepted estimating practices.

Audit findings represent professional opinions based on submitted documentation. They are not legal advice. Final payment decisions remain solely with the client.

3. Use of Artificial Intelligence and Automated Processing

Our Services utilize artificial intelligence tools and automated systems to analyze submitted documentation and identify potential billing discrepancies.

• Client-submitted data is processed to provide the Services and to fulfill our legal, contractual, and security obligations.
• Client data is not used to train publicly available or third-party artificial intelligence models.
• We do not permit client documentation to be incorporated into generalized model training datasets.
• Any third-party AI service providers we engage are contractually required to maintain confidentiality and data protection obligations consistent with these Terms.
• Audit findings are reviewed by experienced restoration professionals prior to report delivery.

We may engage third-party service providers ("subprocessors") to assist in delivering the Services. A current list of subprocessors that process Client data is available upon written request.

4. User Accounts and Portal Access

To access portal features, users must create an account. You agree to:

• Provide accurate registration information
• Maintain confidentiality of login credentials
• Restrict account access to authorized personnel only
• Notify us promptly of unauthorized access

You are responsible for all activity under your account.

5. Acceptable Use

You agree not to:

• Attempt to reverse engineer, decompile, or disassemble any part of the platform or its underlying technology
• Use automated tools, bots, or scripts to access or interact with the Services without prior written consent
• Submit fraudulent, fabricated, or intentionally misleading documentation
• Attempt to access data belonging to other clients or circumvent access controls
• Use the Services for any purpose that violates applicable law or regulation
• Interfere with or disrupt the integrity or performance of the Services
• Sublicense, resell, or redistribute access to the Services without prior written consent
• Engage in any activity that could reasonably be expected to compromise the security, confidentiality, or availability of the Services

We reserve the right to suspend or terminate access for violation of this section.

6. Platform Security and Access Controls

We implement commercially reasonable administrative, technical, and organizational safeguards to protect client data, including:

• Encryption of data in transit using TLS/SSL
• Encryption of data at rest within secure cloud infrastructure
• Logical segregation of client data within a multi-tenant environment
• Access controls limiting employee access on a need-to-know basis
• Authentication requirements for portal users
• Secure hosting within commercially reasonable cloud infrastructure providers

Client data is not accessible to other clients. We maintain internal controls designed to prevent unauthorized cross-client access.

While we employ reasonable safeguards, no system can guarantee absolute security.

We target reasonable commercial availability for the portal but do not guarantee specific uptime levels. Planned maintenance windows will be communicated in advance when practicable.

7. Fees and Payment

7.1 Audit Services Fee

Our standard audit fee is 1% of the reviewed invoice total. This fee is charged only when verified savings exceed the fee amount.

7.2 Consulting Services

Optional consulting services are priced separately and quoted upon request.

7.3 Payment Terms

Payment is due within 30 days unless otherwise agreed in writing. Overdue amounts may accrue interest at 1.5% per month or the maximum rate permitted by law.

8. Confidentiality and Client Data

8.1 Confidential Information

"Confidential Information" includes all non-public documentation submitted by Client, including invoices, claim files, reports, photographs, financial data, and related materials.

We agree to:

• Maintain confidentiality of Client Confidential Information
• Use such information to provide the Services and to fulfill legal, contractual, and security obligations
• Not disclose it to third parties except as required by law or as necessary to provide the Services
• Restrict internal access to personnel with a legitimate business need

8.2 Data Ownership

Client retains all ownership rights in submitted documentation. We acquire no ownership interest in Client data.

Enterprise clients may request a mutually agreed Data Processing Addendum governing the processing of personal data in connection with the Services.

For information regarding your rights under the California Consumer Privacy Act (CCPA) and other applicable state privacy laws, please refer to our Privacy Policy.

9. Data Retention and Deletion

We retain submitted documentation and reports for as long as the Client maintains an active relationship with us or as otherwise requested by Client.

Clients may request deletion of their documentation at any time. Upon verified written request:

• We will delete Client data from active systems within a commercially reasonable timeframe, subject to legal retention requirements.
• Backup systems will be overwritten in the ordinary course of business.

We may retain limited information where required by law, regulation, or legitimate business record-keeping obligations.

10. Security Incident Notification

In the event of a confirmed security incident involving unauthorized access to Client data under our control, we will:

• Notify the affected Client without unreasonable delay after confirmation
• Provide reasonably available information regarding the nature and scope of the incident
• Cooperate in good faith to investigate and remediate the incident

Notification does not constitute an admission of fault or liability.

11. Intellectual Property

11.1 Company Property

All platform software, methodologies, branding, and proprietary processes are the property of RestoScope Inc. and are protected by intellectual property laws. You may not reproduce, distribute, or create derivative works without our written permission.

11.2 Client Content

Client retains ownership of submitted materials. Client grants us a limited license to process and analyze such materials to provide the Services and to fulfill our legal, contractual, and security obligations.

12. Disclaimer of Warranties

THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO:

• WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE
• WARRANTIES THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE
• WARRANTIES REGARDING THE ACCURACY OR COMPLETENESS OF AUDIT FINDINGS

We do not guarantee specific financial outcomes, error-free operation, or continuous or uninterrupted availability. Audit findings represent professional opinions based on submitted documentation. We do not guarantee any particular savings amount. The final decision on invoice payment and negotiations remains with the client.

13. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, RESTOSCOPE INC. AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS SHALL NOT BE LIABLE FOR:

• Any indirect, incidental, consequential, special, or punitive damages
• Any loss of profits, revenue, data, or business opportunities
• Any damages arising from your use or inability to use the Services

Our total liability arising from or relating to the Services shall not exceed the total amount paid by Client in the twelve (12) months preceding the event giving rise to the claim.

14. Indemnification

Client agrees to indemnify and hold harmless RestoScope Inc. from claims arising out of:

• Client's misuse of the Services
• Violation of these Terms
• Infringement of third-party rights based on Client-submitted content

15. Termination

We may suspend or terminate access for material breach of these Terms.

Upon termination, access to the portal will cease. Clients may request export or deletion of their data as described above.

16. Governing Law and Dispute Resolution

These Terms are governed by the laws of the State of Delaware.

Any disputes shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association in Delaware.

16.1 Class Action Waiver

Disputes must be brought individually and not as part of a class, consolidated, or representative action.

17. Changes to Terms

We may modify these Terms at any time. We will notify you of any changes by posting the updated Terms on this page and updating the "Last Updated" date. Continued use of the Services constitutes acceptance of updated Terms.

18. Severability

If any provision is found unenforceable, remaining provisions remain in effect.

19. Entire Agreement

These Terms and our Privacy Policy constitute the entire agreement between the parties regarding the Services.

20. Force Majeure

Neither party shall be liable for any failure or delay in performing its obligations under these Terms (other than payment obligations) where such failure or delay results from circumstances beyond that party's reasonable control, including but not limited to natural disasters, acts of government, internet or telecommunications failures, third-party service provider outages, pandemics, or acts of war or terrorism.

The affected party shall promptly notify the other party and use commercially reasonable efforts to resume performance.

21. Export Controls and Sanctions

The Services are provided from the United States. Client agrees to comply with all applicable U.S. export control laws, sanctions, and trade regulations. The Services may not be accessed or used by persons or entities subject to U.S. sanctions or located in embargoed jurisdictions.

22. Contact Information

If you have any questions about these Terms and Conditions, please contact us: